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The Best Cellphone Carrier

 

A recent CNET review revealed what users thought about their cellphone network carrier.

A summary of feedback disclosed that different customers had different ideas on what was best, but overall the following were the guiding values:

  1. Service is always available - no dropped calls
  2. An affordable range of service plans
  3. Good selection of phones


Top National Carriers

  1. T-Mobile - America's fourth largest wireless provider, came out on top.
  2. Verizon Wireless
  3. Sprint Nextel
  4. AT&T (formerly Cingular)

Top Regional Carriers

  1. Alltel
  2. U.S. Cellular

What Users Loved Most

  1. T-Mobile - customer service and service plan selection
  2. Verizon - network
  3. Sprint - service features
  4. AT&T - phone selection

Taking a closer look at each wireless network carrier, the responses were pretty well divided as to who shone in which area.


T-Mobile

The Good

  1. Tech support - answer the phone promptly and always polite. Issues get
  2. Inexpensive plans and lack of restrictions.
  3. Phone selection - though not as extensive as AT&T's.

The Bad

  1. Reception outside urban areas
  2. Lack of 3G and push-to-talk networks.


Verizon Wireless

The Good

  1. The network - phones works everywhere with less dropped calls
  2. Selection of high-end services - V Cast Mobile TV and V Cast Music
  3. Selection of phones

The Bad

  1. Its plans - too expensive
  2. Restrictive practices - toward Bluetooth and third-party applications on its phones.


Sprint Nextel

The Good

  1. Network - but not as good as Verizon. Good reports on both the EV-DO network and iDEN network
  2. Flexible service plans
  3. Power Vision multimedia programming
  4. Unique business-friendly offerings

The Bad

  1. Customer service
  2. Phone selection.


AT&T

The Good

  1. Extensive phone selection
  2. Inexpensive plans
  3. Broad international coverage

The Bad

  1. Customer service
  2. Domestic Network - dropped calls

Well, that's it from the users of USA wireless networks. We will take a look again in 2008 and see what's changed!

 

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